Terms and Conditions
Before continuing to make use of www.myPrepaid.co.za (“Site”), please read the user agreement below.
By continuing to use this Site, the User acknowledges having read and understood the terms and conditions, thereby agreeing to the terms and conditions to be binding on the User.
The Site is owned and operated by K2011108769 Pty Ltd, currently trading as myPrepaid.co.za.
It is our aim to provide accurate and timely information, yet there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize.
We reserve the right to make changes and corrections to our terms and conditions in the future without prior notice.
Copyright and other intellectual property rights
Unless it is indicated otherwise, all website materials are the copyright property of K2011108769 Pty Ltd or myPrepaid.co.za. ALL RIGHTS RESERVED. The User may print a hard-copy or make an electronic copy of excerpts of this website, but only for personal and non-commercial use within the organization that employs the User and provided that all copyright or proprietary notices are retained and the materials are not modified. Any other use of the materials on this website (including any reproduction purposes other than described above, commercial use, modification, distribution, display, republication or performance) without prior written permission of K2011108769 Pty Ltd is strictly prohibited.
K2011108769 Pty Ltd retains all intellectual property rights (including the goodwill associated with those rights) – with respect to any data, content, technology, icons, graphics and hyperlinks on this Site, all related inventions, copyrights, patent rights, designs, including software and hardware, trade mark rights and other intellectual property rights therein and thereto, including all moral rights.
Sale of electricity
myPrepaid.co.za offers Users the option to purchase prepaid electricity via their internet banking for certain types of prepaid electricity meters in designated areas. These designated areas will be displayed on the website and may be expanded or reduced at the sole discretion of K2011108769 Pty Ltd, without prior notice to Users.
The purchase of electricity via the myPrepaid.co.za service is subject to any payment ceilings or credit limitations imposed by the User’s bank, municipality and/or by the User’s electricity meter. The maximum payment is R16 000.
Should the User purchase electricity in error or in excess of the User’s requirements, K2011108769 Pty Ltd shall be under no obligation to refund the User or to reverse the transaction, due to the consumable nature of electricity. Thus no cooling-off period shall apply – as contemplated by section 44 of the Electronic Communications and Transactions Act 25 of 2002.
The Municipality or Service Provider of electricity will set the price payable for a unit of electricity. Payment for electricity purchased via myPrepaid.co.za shall be effected by the User to myPrepaid.co.za by way of an EFT payment via the User’s internet banking.
Although K2011108769 Pty Ltd will make every effort to ensure that Users receive their purchased electricity within 10 minutes, we do not warrant in any way that the service will be completely error free and uninterrupted. Accordingly there may be a delay in the delivery of the prepaid electricity to the User.
A transaction history is available per User upon request.
The User is responsible for all transactions done via EFT (internet banking) to myPrepaid.co.za. If the User believes there has been any breach of security such as the disclosure, theft or unauthorized use of the User’s internet banking details, the User must notify their bank immediately. K2011108769 Pty Ltd recommends online payment via internet banking as the safest way to transact money online.
Utilities provide a refund policy to their consumer when vouchers purchased fail to function on the consumer’s metering instrument. Such refunds are done directly between the consumer and the utility, usually after the transfer of payments is done from myPrepaid.co.za to the utility, if the particular consumer bought the voucher via myPrepaid.co.za payment channels.
It is possible for a transaction to be delayed or to be completely cancelled after the encrypted code was generated by the system, since the purchase of electricity requires various points of connections and infrastructure. myPrepaid.co.za is held accountable for all codes generated, and therefore various control processes are in place to ensure the full reconciliation and integrity of information processed in the system.
Once the EFT payment is received from the User, an encrypted code is generated through the internet service. If the payment was processed, and the User did not receive the code purchased, the User can contact myPrepaid.co.za for support. Should Users have any queries related to this service, they can contact myPrepaid.co.za Support for help.
Security and privacy
All User information will be kept strictly confidential. This information is secured by a variety of security measures that are reasonable when taking into account the nature of service offered on this Site. Personal information will only be shared with any third party with the User’s express consent or in terms of a court order, except of course when the User makes a purchase and myPrepaid.co.za needs to send the User’s meter number and purchase amount to the national electricity provider or when investigating a problem the User had with the purchase of prepaid electricity and we may have to share the User’s meter number and purchase amount with the national electricity provider.
In terms of chapter 8 of the Electronic Communications and Transactions Act 25 of 2002, appropriate action shall be taken against any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorized access to any page on this Site.
Links and framing
Links that are provided on this Site are provided as is. K2011108769 Pty Ltd does not expressly or by implication agree with or have any control over the content of websites that are linked to this Site. The User follows any of these links at its own risk and K2011108769 Pty Ltd cannot accept any responsibility for any loss or damage that the User may incur as a result.
This Site may not be used for unlawful purposes by the User. The content on the Site may not be reproduced, broadcast, transmitted, published, modified, adapted, stored, created derivative works of, archived, or in any way commercially exploited by the User. Without limitation, the User may not do any of the following without prior written permission from K2011108769 Pty Ltd (and neither may you allow a third party to do any of the same):
- create a database in electronic or structured manual form by systematically downloading and storing any or all of the Site’s content;
- redistribute any of the content on the Site;
- deep link to, spider, frame, scrape or harvest the content or otherwise access the content for similar purposes.
K2011108769 Pty Ltd shall operate the Site with reasonable skill and care and has reasonable security procedures in place.
K2011108769 Pty Ltd provides no warranties with regard to the Site, except as set out above.
K2011108769 Pty Ltd shall not be liable to the User by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of these Terms and Conditions, for any direct, indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of K2011108769 Pty Ltd, its employees, agents, or otherwise) which arise out of or in connection with the Site or its use (whether delict, in contract, or otherwise).
K2011108769 Pty Ltd will regularly monitor the content of electronic messages passing through its e-mail system. The content and/or structure of messages will be monitored for auditing, security, investigative and statistical activities. Users should structure their electronic communication in recognition to the fact that K2011108769 Pty Ltd will examine the content of electronic messages.
K2011108769 Pty Ltd IT staff may occasionally be required to review the contents of an employee’s mailbox to resolve a problem. IT staff may not view the content of an employee’s mailbox at the request of an individual who does not have the right or authorization to do so, or out of curiosity. Users should likewise structure their electronic communications in recognition of the fact that K2011108769 Pty Ltd may from time to time examine the content of employee mailboxes.
This Site is a South African based website. These Terms and Conditions shall be construed and governed in terms of the law of the Republic of South Africa and the jurisdiction of the Cape High Court shall govern any action arising from these Terms and Conditions and/or use of this Site.
The User and K2011108769 Pty Ltd (“the Parties”) irrevocably agrees that any dispute whatsoever arising from these Terms and Conditions shall be settled according to the following procedure:
- the Parties shall firstly utilize their best efforts to attempt to settle the dispute amicably between them via negotiation. This entails that the one party invites the other in writing to a meeting to attempt to resolve the dispute within thirty (30) days from the date of written invitation;
- should such negotiation fail to resolve the dispute, the Parties irrevocably agree that the dispute shall be referred to administered mediation upon the terms set by the Arbitration Foundation of South Africa (AFSA) Secretariat;
- should the mediation fail to resolve the dispute, the Parties irrevocably agree that the dispute shall be finally settled by arbitration. The arbitration proceedings shall be conducted according to the AFSA arbitration rules before:
3.1 a single arbitrator appointed in terms of those rules in the event that the amount in dispute is less than one million rand; or
3.2 three arbitrators appointed in terms of those rules in the event that the amount in dispute is equal to or greater than one million rand.
The venue for the arbitration shall be George, South Africa.
- shall have regard to the desire of the Parties to dispose of such dispute expeditiously, confidentially and economically;
- shall be obliged to provide written reasons in support of his decision.
The Parties irrevocably agree that the decision in the arbitrary proceedings: –
- shall be final and binding on the Parties;
- shall be carried into effect;
- may be made an order of any court of competent jurisdiction.
The arbitrator shall make an award in respect of the costs of the arbitration having regard to the substantial success of each Party in the outcome of the proceedings.
The Parties agree that:
- the nature of any dispute arising from this agreement; and
- the resolution thereof in terms of this clause shall include any testimony and/or evidence presented in terms of the provisions of this dispute resolution clause; and
- any settlement agreement in terms of this clause as well as any arbitration award, shall be considered Confidential Information.
This clause shall not preclude either Party from obtaining interim relief on an urgent basis from a court of competent jurisdiction pending the outcome of the negotiations, mediation or decision of the arbitrator as the case may be from time to time.
The provisions of this clause will continue to be binding on the Parties notwithstanding any termination or cancellation of this Agreement.
How to get assistance
Unfortunately www.myPrepaid.co.za has no control over the most common problems. Please contact your local Municipality or Service Provider for any of the following queries:
- Queries regarding the charges on your electricity ticket.
- If the meter in your house is registered to the incorrect name.
- If there is a problem with your electricity supply or with your meter.
- If your meter will not accept the token, although the meter number is correct.
Please contact the myPrepaid.co.za Help Desk if you have any problem buying electricity via this Site:http://www.myPrepaid.co.za/support/