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SUPPORT IS AVAILABLE BETWEEN 8AM AND 10PM, 7 DAYS A WEEK.

Before you submit a ticket, please see our airtime or electricity FAQ page.

NOTE: Please add ticket@myprepaid.co.za to your safe sender list to make sure you receive our emails, do not send emails to this address we will never receive them.If you did not receive your prepaid electricity invoice/token via email, you may view your token history online from your clientzone.

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