- Beneficiary Reference
- How to contact myPrepaid
- Municipality Fees Charged
- Problems receiving your tokens
- Tips to help you along your way
If you used the incorrect banking details, your transactions will only reflect in 2 days. In order to resolve this we’ll need you to fill out a support ticket and send us a proof of payment directly from within your bank account to our email address.
myPrepaid does not add any fees onto a purchase.
There are instances whereby you the customer would need to contact your municipality, but we’ll inform you of this and the steps to follow.
Unfortunately the municipalities are incredibly strict, and do not offer a refund policy, please be 100% certain when purchasing.
myPrepaid’s systems run 24/7 and you can make as many purchases as required. But please keep in mind that each purchase within a 24-hour window needs to be of a different rand value, else it will cause your transaction to fail. If this occurs you’ll need to submit a support ticket to notify us that you never received your tokens.
Please do not make odd EFT payments. Any transaction with a decimal will fail. Please stick to rounded numbers e.g. R500, R750, R1000 and R1500.
Each municipality sets their own maximum transaction limit. If your purchase is greater than the limit your transaction will fail, but don’t worry myPrepaid will create a ticket and split your purchase into to smaller transactions. There may be a slight delay, but we’ll get your tokens to you ASAP.
Ensure that you submit all required information, we require this information in order to resolve your problem in a timely manner. Before submitting the form, please ensure that your details are 100% correct.
Our support team is there to assist you when something goes wrong. They on call from 8am to 10pm seven days a week
Berg River Municipality
Breede Valley (Worcester)
City of Cape Town (Blaawberg)
City of Cape Town (Tygerberg)
City Property (Pretoria)
Govan Mbeki (Secunda)
Johannesburg City Power
Khara Hais (Upington)
Kouga (Jeffreys Bay)
Power Measurement (nationwide)
Richard’s Bay / City of Umhlathuzi
Sol Plaatje (Kimberley)
STD Electric (nationwide)
Sometimes municipalities can go offline, unfortunately when they do it’s out of our control.
As soon as they return online we’ll be able to complete your transaction and send you your token number.